Privacy Policy

Introduction

Haven Home Solutions ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

We provide solar installation, water softening, and roofing services to homeowners in the Tampa Bay and Central Florida area.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name (first and last)
• Email address
• Phone number
• Home address and ZIP code
• Monthly electric bill amount
• Credit score range (for financing qualification)
• Property information (roof type, home ownership status)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on site
• Referring website or source

How We Use Your Information

We use the information we collect to:

• Provide accurate solar savings estimates and quotes
• Contact you regarding your service inquiry
• Schedule consultations and on-site assessments
• Process financing applications
• Improve our website and customer experience
• Send relevant marketing communications (with your consent)
• Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect certain website features.

SMS and Call Consent (TCPA Compliance)

By providing your phone number and submitting a form on our website, you consent to receive:

• Phone calls regarding your service inquiry
• Text messages (SMS) with appointment reminders and updates
• Marketing communications (if you opt in)

Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP to any text message or contacting us directly. Consent is not a condition of purchase.

Sharing Your Information

We may share your information with:

• Service Providers: Companies that help us deliver our services (installers, financing partners)
• Business Partners: Trusted partners who may contact you about related services
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties for their own marketing purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Lead information is typically retained for up to 3 years to allow for follow-up and service delivery.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent for text messages and calls

To exercise any of these rights, please contact us using the information below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: